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FAQ

  • How do I sign up?+

    If you have ever shopped on JessicaSimpson.com, you’ve already been automatically enrolled using the email you’ve used to shop.

    1) If you have placed an order
    - We have back filled points on all purchases from 1/1/22
    - Use the same email to sign up to the VIP program and you'll see your points

    2) You have previously made a site account
    - Use the same log-in to access your VIP rewards account

    3) You have opted into both email & text at the same time
    - Create a new log-in using the same email

  • How do I earn points?+

    You can either earn 1X, 1.5X or 2X points for every dollar you spend on JessicaSimpson.com depending on what tier you are in. So if you are a Sapphire and spend $200, you earn 200 Points. If you are a Ruby, you earn 1.5x the points, so if you spend $200, you get 300 points. There are also special actions you can take to earn extra points like Liking Us on Facebook or entering in your birthday.

  • Do my points expire?+

    Unused points expire after 12 months. To remain active, you must earn or redeem points.

  • How do I redeem my points?+

    Once you have earned enough points for a reward, you’ll see a dropdown menu during checkout that allows you to apply your points towards money off of your purchase (200 points = $20). Select the amount you’d like to take off and that will be automatically deducted. If you return all of the items from your order, you will be refunded for the amount you spent, as well as the points used. If you return only some of the items in your order, you will be refunded the amount for the returned items on your original form of payment, and your points will not be returned.

  • Can I return my order if I redeemed points for a discount?+

    Yes. If you return all of the items from your order, you will be refunded for the amount you spent, as well as the points used. If you return only some of the items in your order, you will be refunded the amount for the returned items on your original form of payment, and your points will not be returned. Points earned for items that were returned will be deducted from your account. So if you used a $20 coupon off of a $100 order and returned all of the items, you would receive $80 back on your original form of payment, and 200 points back into your account. If you returned $60 worth of items, you would receive $60 back on your original form of payment, but no points back.

  • Where can I find all of my rewards info?+

    Our rewards page has all of your rewards info including your points and perks! You can access your info by logging in and visiting the page here. You can also check your points by signing in using your rewards log. Just click on the “sign in” button on our navigation.

  • How is my VIP tier determined?+

    Your VIP tier is determined by the amount you spend in a rolling 12-month period that resets every time you earn your way into a new tier. You are automatically enrolled in our Sapphire tier upon making your first purchase or creating an account. In order to reach the Emerald tier, you must spend at least $500 within 12 months. Once you earn your way into a new tier, you have 12 months to spend that same amount to keep your tier or you can keep spending to continue to move up in the VIP tiers! As a way to say thanks to all of our loyal customers this past year, we factored in your order history since April 26th, 2021 to pre-slot you into a VIP Tier for the launch of our Rewards program!

  • Will I receive points for purchases I made prior to creating my rewards account?+

    You are in luck! We started counting your points from April 28, 2022! We're holding your points for you so all you have to do is create an account with the same email address that you used to checkout as a guest to access those points.

  • I referred a friend, but did not receive my reward, why?+

    Your friend must make their first purchase directly after clicking through your referral link in order to for you to receive your referral points, and their first purchase must meet the order minimum of $100 prior to the $15 referral gift to count as a successful referral. If they have and you still haven’t received your points, just reach out to us at customercare@jessicasimpson.com and we'll take a look!